At Murray River Salt, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, our refund policy is here to assist you.

Refund Eligibility
We offer refunds in the following circumstances:

1. Damaged or Defective Items: If the product arrives damaged, defective, or not as
   described.
2. Incorrect Items: If you receive an incorrect item.
3. Non-Delivery: If your order does not arrive within the estimated delivery time.

Conditions for Refunds

• Requests for refunds must be made within 30 days of receiving the product.
• Products must be unused and in their original packaging (excluding damaged or
  defective items).
• Proof of purchase (order confirmation or receipt) is required for all refund requests.

How to Request a Refund
To request a refund, please contact our Customer Service team:

• Email: reception@murrayrviersalt.com.au
  Phone: (03) 5021 5355
  Include the following details in your request:
  ○ Order number
  ○ A description of the issue
  ○ Photos of the damaged/defective product (if applicable)

Refund Process

• Once we receive your refund request, we will review it and notify you of the outcome
  within 3-5 business days.
• If approved, refunds will be processed back to your original payment method. Refunds typically take 5-10 business days to appear in your account.

Exclusions

Refunds are not available for:

• Change of mind
• Items purchased through third-party retailers

Exchanges

If you prefer, we can arrange for a replacement product instead of a refund. Please contact us to discuss this option.

Shipping Costs

• If the refund is due to our error (e.g., damaged or incorrect item), we will cover the return shipping costs.
• For other reasons, customers are responsible for return shipping costs.
  If you have any questions about this policy, feel free to reach out to our friendly team on (03) 5021 5355.